Detailed PC Warranty Policy

1. Warranty Overview

This PC Warranty Policy outlines the terms and conditions for the warranty and technical support provided with the purchase of our personal computers (PCs). Our goal is to ensure your satisfaction and confidence in our products by offering comprehensive coverage and support.

1.1 Warranty Duration

Standard Warranty Period: Every PC comes with a 1-year limited warranty, effective from the date of purchase.

Coverage Scope: The warranty covers hardware components included in the original PC configuration at the time of purchase.

1.2 Lifetime Technical Support

Availability: We provide lifetime technical support for all PCs purchased from us, available to the original purchaser for the lifespan of the product.

Support Services: Our team of PC specialists offers assistance with:

Troubleshooting hardware and software issues.

Guidance on setup, configuration, and optimization.

Advice on compatible upgrades or maintenance.

Response Time: We aim to respond to inquiries within 24 hours on business days.

2. Warranty Coverage Details

2.1 What’s Covered

The 1-year limited warranty includes:

Manufacturing Defects: Any hardware component (e.g., motherboard, CPU, RAM, storage, power supply) that fails due to defects in materials or workmanship.

Shipping-Related Damage: Damage to components caused during the initial delivery of the PC to the customer.

Unexpected Hardware Failures: Failures of original components under normal use, not caused by user actions or modifications. Examples include:

A hard drive failing unexpectedly.

A power supply malfunctioning without external interference.

Replacement and Shipping Costs: For covered issues, we will:

Provide a replacement part at no cost to the customer.

Cover all shipping costs for sending replacement parts and returning the defective unit (if applicable).

2.2 What’s Not Covered

The warranty does not cover:

User Modifications or Upgrades: Issues arising from user-installed components, such as:

Adding or replacing a GPU, CPU, RAM, or other hardware.

Modifying the PC’s cooling system, case, or internal wiring.

Unauthorized Repairs: Damage caused by repairs or modifications performed by anyone other than our authorized service team.

Misuse or Neglect: Issues resulting from:

Physical damage (e.g., dropping the PC).

Exposure to extreme conditions (e.g., water, excessive heat, or dust).

Overclocking or operating the PC outside manufacturer specifications.

Software Issues: Problems caused by:

Third-party software, viruses, or malware.

Operating system errors or user-installed software conflicts.

Accidental Damage: Damage from accidents, such as spills, impacts, or power surges.

Consumables and Wearables: Components subject to normal wear and tear, such as fans or batteries (if applicable).

Cosmetic Damage: Scratches, dents, or other aesthetic issues that do not affect functionality.

3. Warranty Claim Process

To initiate a warranty claim, follow these steps:

Contact Technical Support:

Reach out to our support team.

Provide your order number, proof of purchase (e.g., receipt or invoice), and a detailed description of the issue.

Issue Assessment:

Our PC specialists will troubleshoot the issue remotely, if possible, to determine if it’s covered under warranty.

You may be asked to provide photos, videos, or diagnostic information to assist in the evaluation.

Resolution:

Covered Claims:

If the issue is covered, we will ship a replacement part or, if necessary, request the return of the PC or defective component.

We cover all shipping costs for covered claims, including return shipping of the PC or parts.

Replacement parts will match or exceed the specifications of the original component.

Non-Covered Claims:

If the issue is not covered (e.g., due to user modification or misuse), we will provide a repair quote, including the cost of parts and shipping.

Customers are responsible for all costs associated with non-covered repairs.

Return Process:

If the PC or a component needs to be returned, we will provide a Return Merchandise Authorization (RMA) number and shipping instructions.

Use the original packaging or equivalent to ensure safe transport.

Include the RMA number on the package to avoid delays.

Repair or Replacement Timeline:

We aim to process claims and ship replacement parts within 5–7 business days of approval.

Complex issues requiring the return of the PC may take longer, and we will provide estimated timelines.

4. Important Terms and Conditions

Original Purchaser: The warranty and technical support are non-transferable and apply only to the original purchaser of the PC.

Voiding the Warranty:

The warranty is void if the PC is modified, or repaired by anyone other than our authorized service team.

Tampering with warranty seals or serial numbers will void the warranty.

Data Responsibility:

Customers are responsible for backing up all data before sending a PC or component for repair.

We are not liable for data loss during the repair process.

Proof of Purchase: A valid receipt or invoice is required for all warranty claims.

Limitation of Liability: Our liability is limited to the repair or replacement of defective parts. We are not responsible for consequential damages, such as loss of data, business, or time.

5. Additional Support Information

Extended Warranties: Optional extended warranty plans may be available at the time of purchase. Contact our sales team for details (betaprebuilts@gmail.com).

Upgrades and Compatibility: Our technical support team can advise on compatible upgrades that won’t void your warranty. Always consult with us before making changes to your PC.

Feedback: We value your feedback on our warranty and support services. Please share your experience at [insert feedback contact or link].