Warranty Policy
At [Your Company Name], we are committed to providing a high-quality experience with our products. To ensure your peace of mind, all our gaming PCs come with a one-year limited warranty. Below, we outline the terms and conditions of this warranty in detail to ensure complete clarity.
Warranty Coverage
Our one-year warranty covers:
1. Manufacturer Defects:
- Hardware components supplied by the original manufacturer that fail during normal, proper usage due to inherent defects or flaws in the manufacturing process, as confirmed by diagnostic tests.
- Any defect in craftsmanship or assembly of the PC caused by [Your Company Name].
2. Parts Malfunction Due to Normal Usage:
- This includes hardware components such as the CPU, GPU, RAM, storage devices, motherboard, power supply, and cooling systems if they fail due to manufacturing defects.
Warranty Exclusions
This warranty does not cover:
1. User-Induced Damage:
- Physical damage to any component, such as cracks, dents, or burns.
- Damage caused by improper handling, installation, or removal of components.
- Overclocking, improper voltage usage, or failure to follow recommended operating procedures.
- The use of third-party hardware or software that is not explicitly approved or compatible with the system, including components or programs that interfere with the PC's standard operation or void its integrity.
2. Environmental or External Factors:
- Damage resulting from exposure to liquids (e.g., spills or immersion), accumulation of dust or debris, or operating the PC in conditions such as extreme heat, freezing temperatures, or any environment that falls outside standard room temperature and humidity levels.
- Damage caused by electrical surges (e.g., lightning strikes or power grid failures), sudden power outages, or the use of an improper or incompatible power supply that does not meet the required specifications for the PC.
3. Unauthorized Modifications:
- Any alterations to hardware or software configurations, including but not limited to modifications, upgrades, or customizations, are permitted at your own risk. However, once such changes are made, [Your Company Name] is no longer responsible for resolving any failures or issues caused directly or indirectly by those changes. Additionally, the installation of third-party components or software that compromises the PC's functionality or voids its integrity will also void the warranty for those specific issues.
4. Consumables:
- Peripheral components such as cables, batteries, and consumables like thermal paste are not covered under this warranty. These items are considered standard wear-and-tear components and are expected to degrade or require replacement over time with regular use.
5. Disassembly or Component Replacement:
- As soon as you take apart the PC in any way, such as removing or replacing the GPU, CPU, or other internal components, [Your Company Name] is no longer responsible for any failures or issues that may arise. However, if during shipping a component such as the RAM or GPU becomes dislodged, and you successfully reinsert it without causing further damage, and the PC functions as intended, this will be covered under the warranty as an exception.
Exceptions
In rare cases, we may accept warranty claims where user-induced damage is minimal and directly related to a component defect. For example:
- A component fails shortly after a minor physical misstep (e.g., gently moving the PC and a cable comes loose due to an internal defect).
- In rare cases where shipping causes a component to come out of place (e.g., RAM or GPU dislodging), and if the dislodged component is damaged and does not function, it will still be covered under warranty as it was not the customer’s fault. If the component is reinserted successfully without causing further issues and the PC works as intended, this will also be covered as an exception.
Such exceptions will be evaluated on a case-by-case basis and may incur additional fees.
Warranty Claim Process
To file a warranty claim:
1. Contact Support:
- To file a claim, click this link to access the Geek Bar's online claim submission portal. Be sure to include your order number and a detailed description of the issue. The entire process is handled online for your convenience.
2. Troubleshooting:
- Our support team will guide you through initial troubleshooting steps to identify the problem. If necessary, we will arrange a call or even a video call to better understand the issue and visually inspect your PC to ensure the best possible assistance.
3. Verification:
- You may be asked to provide clear photographs, detailed videos, or other relevant evidence to help verify the issue. This helps us accurately diagnose the problem and determine the appropriate course of action. In more complex cases, we may schedule a video call to allow our support team to visually inspect your PC and better understand the issue at hand.
- If the issue is confirmed as covered under warranty, we will provide a Return Merchandise Authorization (RMA).
4. Return Shipping:
- Customers are responsible for covering the shipping costs to send the defective unit or part back to us. However, once the claim is approved and verified under warranty, [Your Company Name] will fully cover the shipping costs to return the repaired or replacement product to you. In cases where multiple shipments are necessary, our team will coordinate with you to minimize inconvenience and streamline the process.
5. Repair or Replacement:
- If the defective part is confirmed to be covered under warranty, we will either repair it or replace it with a component of equal or higher value and functionality. Our decision to repair or replace the part will be based on the nature of the defect, the availability of replacement components, and the most efficient solution to resolve the issue.
Important Notes
- The warranty begins from the date of delivery and lasts for 365 days.
- Replacement components are covered under the original warranty period; the warranty does not restart for replacement parts.
- This warranty applies only to the original purchaser and is non-transferable.
- [Your Company Name] is not responsible for any data loss resulting from hardware failure. Customers are advised to maintain regular backups.
If you have any questions or need help, please don’t hesitate to file a claim through the Geek Bar online portal. Click this link to access the Geek Bar and submit your claim. Make sure to include your order number and a detailed description of the issue. We’re here to assist you!